The IT Team will provide support for the College Network. It is not able to assist with device specific errors or software not supplied or required by the College. Your local computer repairer is likely to be your best contact in these cases.

For software required by the College, the IT Team will provide basic, common instructions for installation and a ‘best effort’ approach to assistance when problems occur. If fixing the problem is within repeatable or common installation or configuration steps, the IT Team will assist the student to perform these actions. However, if the IT Team determines the fix to require critical changes or modification to the computer, they will recommend having a repairer assist.

Please note that the IT Team cannot take responsibility for any problems arising from the assistance of a student with software issues.